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🔒 Privacy Policy – Appliance Repair Xpert

📌 Information We Collect

We may collect the following types of information:

👤 Personal Information

  • Full name

  • Phone number

  • Email address

  • Service address
     

🔧 Service Information

  • Appliance details

  • Service requests and history

  • Appointment details
     

💳 Payment Information

  • Payment method details (processed securely via third-party providers)

  • Transaction records
     

🔍 Diagnostic Fee

  • Standard diagnostic fee: $85

  • FREE if you proceed with the repair

  • If the technician arrives and service is declined, the $85 fee must be paid
     

📥 How We Collect Information

We collect information when you:

  • Book a service

  • Contact us by phone, email, or online form

  • Communicate with our team

  • Make a payment
     

🎯 How We Use Your Information

Your information is used to:

  • Schedule and provide services

  • Communicate about appointments and updates

  • Process payments

  • Improve our services and customer experience

  • Maintain internal records

We do not sell or rent your personal information to third parties.
 

🔐 How We Protect Your Information

We take reasonable security measures to protect your data, including:

  • Secure payment processing systems

  • Limited access to personal information

  • Internal safeguards against unauthorized access
     

🤝 Third-Party Services

We may use trusted third-party services for:

  • Payment processing

  • Website hosting

  • Communication tools

These providers handle your data securely and only as needed to perform their services.
 

📱 Communication

By using our services, you agree that we may contact you via:

  • Phone calls

  • Text messages

  • Email

This includes appointment confirmations, updates, and service-related communication.
 

🍪 Website Usage (Cookies)

Our website may use cookies or tracking tools to:

  • Improve website performance

  • Understand user behavior

  • Enhance your browsing experience

You can disable cookies in your browser settings if preferred.
 

📍 Service Area

We service:

West Hartford, Bloomfield, Manchester, Vernon, Farmington, New Britain, Newington, Wethersfield, Avon, Simsbury, Plainville, Bristol, Southington, Kensington, Berlin, Rocky Hill, Unionville, and surrounding areas.
 

⚖️ Your Rights

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information (where applicable)

To make a request, please contact us directly.
 

🔄 Policy Updates

Appliance Repair Xpert may update this Privacy Policy at any time. Changes will be posted on this page.
 

📞 Contact

Appliance Repair Xpert
Customer Support Team

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