💳 Payment Terms

• A 50% deposit is required to schedule your appointment.

• The remaining 50% balance is due upon completion of the service.

• A 3% processing fee applies to all card payments.
   

🔍 Diagnostic Fee

• Standard diagnostic fee: $85

• FREE if you proceed with the repair

• If the technician arrives and service is declined, the $85 fee must be paid
   

❌ Refund Policy

Refunds are limited and handled under strict conditions:

• Refunds may only be issued if the technician is unable to complete the repair due to their responsibility

• All refund decisions are made solely by Appliance Repair Xpert

• If payment is refused after service or visit, legal action may be taken
   

🔧 Parts & Repair Responsibility

• If issues arise after service, the client must contact Appliance Repair Xpert directly

• The original technician will evaluate and determine the best resolution

• We are not responsible for issues caused by third-party repairs or interference

🔩 Customer-Supplied Parts

• If the client provides their own parts:

  • The technician is responsible for labor only

  • Appliance Repair Xpert is not responsible for part quality, defects, or compatibility

  • No warranty applies to customer-supplied parts
     

🛠️ Warranty

• 30-Day Warranty on Parts and Labor

• Covers only the specific repair performed

• Warranty is void if:

  • Another technician works on the appliance

  • Damage is caused by misuse or external factors

  • The issue is unrelated to the original repair
     

⚠️ Technician Safety & Right to Refuse Service

Our technicians have the full right to protect their safety:

• Technicians may refuse or stop service immediately if they feel:

  • Unsafe

  • Threatened

  • Harassed or abused in any way

• In such cases:

  • Service may be denied without refund

  • Payment may still be required depending on the situation

  • Appliance Repair Xpert reserves the right to take legal action if necessary
     

👶 Client Responsibility & Safety Liability

• Clients are fully responsible for:

  • Their children

  • Pets

  • Themselves

  • Anyone present at the property

• During service:

  • The work area is considered a hazard zone

  • Clients must ensure no interference with:

    • Tools

    • Equipment

    • Electrical components

    • Active repair area

• Appliance Repair Xpert is not liable for injuries or damages caused by:

  • Entering the work area

  • Touching tools or equipment

  • Ignoring safety instructions
     

📅 Appointments & Communication

• Clients must be reachable by phone prior to arrival

• If no response is received:

  • Appointment may be automatically canceled

• Missed or unconfirmed appointments may require rescheduling
   

📍 Service Area

We service:

West Hartford, Bloomfield, Manchester, Vernon, Farmington, New Britain, Newington, Wethersfield, Avon, Simsbury, Plainville, Bristol, Southington, Kensington, Berlin, Rocky Hill, Unionville, and surrounding areas.

 

⚖️ General Liability Disclaimer

• All services are based on visible conditions at time of inspection

• Appliance Repair Xpert is not responsible for hidden defects or pre-existing issues

• Repairs do not guarantee full restoration of older appliances

• Clients must provide accurate and honest information about issues

 

📞 Contact

Appliance Repair Xpert
Customer Support Team